Choosing the Right Box
You can choose to order either individual items, a mixed box, or a combination of both.
You can also choose to set up a subscription (the same order will be delivered on a weekly or fortnightly cycle).
Individual Items only – Simply click on ‘Shop’ and follow the steps through the checkout process. You can choose to set up a subscription, however please note that prices and availability of individual items can change from week to week, so it might suit you better to re-order manually as you need. We have found that subscriptions generally work better for mixed box orders, however the option is there if you choose.
Mixed boxes – You can access mixed boxes via the ‘Shop’ tab. Click on ‘view box’ to see the contents of today’s boxes. Please note that the contents may change from day to day due to market variations. An updated list is emailed to you at 9am the day before the delivery. Please see steps 1 and 2 below for more info.
Setting up a subscription is a convenient way to ensure you have a regular supply of fresh fruit and vegetables at your home or office. You can skip deliveries or cancel the subscription at anytime before 9pm on the day of the delivery. There is no contract or commitment on your behalf.
If there is something that you definitely need in your box, it might be best to order these items in addition to a mixed box. For example, you could order a $40 mixed box plus an additional 15 pink lady apples and 2 lemons. This ensures that you will receive the apples and lemons. If you like, you could then edit your preferences and select red apples as ‘never’ so that you will only receive the 15 pink ladys, but no additional ones in the mixed box. You can set this type of order as a subscription if you choose.
Office Fruit boxes – Order using the same process as a for a mixed box (see above). The only difference is that it would be better to select ‘Office Fruit Box’ after clicking on the ‘Shop’ tab, rather than a ‘mixed box – all fruit’. Office fruit boxes contain more hand-held fruits, which are more suitable for staff than watermelons etc. When editing your preferences via the ‘Account’ tab, be sure to click on ‘Office Fruit Preferences’.
Ordering & Delivery
1. Placing your order
Please click the 'Shop' tab and follow the checkout process. If you order a mixed box you can set the box weighting (eg 75% fruit) at the checkout. You can adjust your mixed box preferences by clicking on the 'account' tab, either at the point of ordering or at any time before 9pm on the day before the delivery. You need to be logged in as a member to be able to do this. Don't forget to click 'save' when updating your preferences and box weighting, otherwise they will not take effect.
2. If you have ordered a mixed box or office fruit box
We will send you an email at 9am on the day before your box is due to be delivered. This will include a list of all the items that will be in tomorrow's box. You do not have to do anything at this point, however you can update your preferences via your account if there are any items that you do not want. At 9pm our system will re-check your preferences and create your order for the next day. If you have a subscription, please check that your credit card is valid and has available funds.
3. We pick your produce
Our team arrives at Sydney Markets around 3am each morning, Monday to Friday. Our chief buyer Brendan has already been around the market tasting, feeling and selecting the best quality produce available. He knows the exact quantities he needs to buy, so there is virtually no left-over produce at the end of the day. The 'forkies' then deliver to our stand, where we carefully collate and pack the orders. By about 9am all our vans are generally packed and ready to hit the road. What little produce that may be left over is distributed between our staff. There may be a few onions or potatoes left over which are carried over to the next day.
4. It's delivered to your door
Your order should arrive within the time-window provided when you order. Sometimes, due to traffic issues or arrangements with staff, the delivery may arrive a little earlier or later. If nobody is home the driver will leave the box in a shady spot out out of view from the street. We employ our own drivers so most of the time you will have the same delivery person. Please pass on any details to him about your delivery, and put any important notes in the delivery instructions when placing your order.